Shipping/Delivery, Refund and Cancellation Policy

Welcome to www.Gruhfin.com (“Website”) owned and operated by Gruhfin Services LLP (‘’Gruhfin’’), a company incorporated under the provisions of the Companies Act, 1956 and having its registered office at its registered office at SHOP NO 306, Pramukh Corporate, PDPU road, Raysan, Gandhinagar -382426

This document/agreement/understanding is a computer-generated electronic record published in terms of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011 read with Information Technology Act, 2000 and does not require any physical or digital signatures.

Before you may use the Website, you must read all of these General Terms of Use and the Privacy Policy provided on the Website.

Refund and Cancellation Policy

  • Due to Technical error if, charge is debited from customers A/c and customer did not get credit report within 48 hours. The customer has to raise request on Email info@gruhfin.com and provide necessary Transaction Slip/Details, Which will be dealt with our concerned Team and customer will be informed by our Team regarding refund if any with in 7 working days from the date of request raised by customer with all supporting details.

  • During the generation of report upon successful payment, if Credit report is generated successfully, no cancellation will be allowed.

  • Vendor (Business Partner account) Registration One-time subscription charges/Activation Charges Rs. 5000/- + Gov taxes like GST or any taxes announced by Government in future are assessed separately on the date they occur. The BUSINESS PARTNER shall bear all cost and expenses incurred in connection with execution of this Agreement. No refund of subscription and activation charges

  • The Business Partner shall be responsible to bear facilitation/usage and recurring charges Rs. 1000/- monthly basis (Charges are counted from 1st of every month), If Business Partner wants to deactivate his account, they need to send deactivation request 7 days before new month get started, no refund is allowed once paid for month and if any usage of portal is less then month. Email should be from registered email id with subject name Deactivation of Account subscribed on info@gruhfin.com .

  • The BUSINESS PARTNER shall bear all cost and expenses incurred in connection with execution of this Agreement, and in case the GSL has incurred such expenses the GSL will have a right to deduct such costs and expenses including but not limited to stamp duty expenses, etc.

Refund Duration - Mode of Payment

Refund will be done within 7 working days and mode of payment will be direct Bank transfer in account from which Customer/Vendor has made payment. If, any issue found at GSL’s end after concerned Teams report.

Cancellation Duration

Cancellation is not possible, once the report is generated or for subscription/activation charges or monthly charges paid.

Shipping & Delivery Policy

Usually, we have system generated auto email system through which email is sent to customer within few hours from the time process completed with required true details. In situation (which rarely happens) where Customer don't get it then, customers account was created on website and they can login through customer login and download their report from dashboard. In case of some unforeseen situation the Credit report is not generated within 1 hour it will be generated maximum within 48 hours.

For Vendor/ Business Partner Account.

Whenever any Vendor/ Business Partner activate his account, it is presumed that Business Partner is aware of all facilities and understood details, terms and conditions of service thoroughly offered by Gruhfin Services LLP Portal. Any verbal communication shall not be enforceable to GSL or can’t claim for refund of charges paid .